Retrieve Google verification code

If you backed up the 16-digit authentication key on Google before, you may use it to reset on Google Authenticator.

1 Re-download Google Authenticator

2 Enter the backup secret key

3 Enter information and save again

4 Retrieve the Google Authenticator verification code

If you have forgotten the authentication key, you have to contact our customer service to retrieve it manually and complete a verification process. And to ensure the safety of your account, no withdrawal will be allowed within 24 hours upon the completion of reset.